Speaker Profile...
- Kevin Horgan
- Manager Teleworking
The AA - Kevin Horgan is the AA's Virtual Call Centre Manager. Kevin is based in the AA's Chealde offices and has been responsible for the AA's developments in generating an effective Home Based Call Centre capability.
Speaker Programme Listings...
| Author | Title | Description | Category | Rating |
|---|---|---|---|---|
| Kevin Horgan | The Backgound and Drivers to the AA's Home Based Call centre Development | Kevin Horgan, the Director responsible for the AA's Home Working Call Centre programme in the North West of England, describes the reasons why they decided to go down the Home Working route to accommodate expansion and increase resilience. ... | Home Working |  |
| Kevin Horgan | Setting Up the Home Office, Health Safety and Risk | Kevin Horgan, the AA's Teleworking programme Director explains the steps the AA took to set up their Home Worker community in the North West of England as a part of their Call Centre Strategy.... | Home Working | |
| Kevin Horgan | Managing the Home Based Call Centre at the AA | Kevin Horgan, Leader of the AA's Home based Call Centre explains how the AA's Managers manage a home based workforce.... | Workplace Evolution |  |
| Kevin Horgan | Conditions for making the Home Call Centre work at the AA | Kevin Horgan, The leader of the A's Home working initiative explains how you can create the conditions under which a Home Call Centre can become reality.... | Home Working |  |
| Kevin Horgan | Contracts and the selection of Home based staff at the AA | Kevi Horgan, Leader of the AA's Home nased Call Centre initiative explains the contract arrangements for Home based staff, working patterns and the selection process fpor Home based staff.... | Home Working |  |
| Kevin Horgan | Home Working concerns and solutions at the AA | Kevin Horgan, the leader of the AA's Home based Call Centre initiative explains the concerns managers and staff have of Home Working and the ways the solutions that AA have developed to overcome concerns.... | Home Working |  |